Social Service/Admissions

About
ProMedica is a mission-based, not-for-profit health and well-being organization headquartered in Toledo, Ohio. It serves communities in 28 states. The organization offers acute and ambulatory care, an insurance company with a dental plan, and post-acute and academic business lines. The organization has more than 45,000 employees, 11 hospitals, 2,100+ physicians and advanced practice providers with privileges, 1,000+ healthcare providers employed by ProMedica Physicians, a health plan, and senior care services.

ProMedica`s senior care division operates 330+ assisted living facilities, skilled nursing centers, memory care communities and hospice, palliative and home health care agencies. Services are provided in 26 states and the majority now operate under the ProMedica brand and Arden Courts. Over the next few months, the rest of our entities under the Heartland and ManorCare names will rebrand to ProMedica.

Driven by its Mission to improve your health and well-being, ProMedica has been nationally recognized for its advocacy programs and efforts to address and lead in social determinants of health, champion healthy aging and cultivate innovative solutions. For more information about ProMedica senior care services, please visit www.promedicaseniorcare.org.

Job Summary

Responsible for developing census and quality mix by providing prospective patients and/or responsible parties with appropriate information and assistance to the nursing center.

Essential Job Functions

Every effort has been made to make your job description as complete as possible. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment to the position.

Patient/Resident’s Rights

• Knows and respects patient’s rights
• Ensures protected health information is kept confidential
• Reports complaints made by patients to supervisor
• Reports all allegations of patient abuse, neglect and/or misappropriation of patient property

Safety and Sanitation

• Follows established safety policies and procedures
• Wears and/or uses safety equipment and supplies when indicated and properly trained to use
• Demonstrates job-specific knowledge of fire and disaster preparedness during drills or actual situations

Staff Development

• Attends and participates in scheduled in-service training, educational classes and meetings.

Sales Responsibilities

• Handles walk-in or telephone inquiries and invites referral source to nursing center; follows-up on inquiries by conducting tours of the center, completing inquiry electronic system for admissions, and providing patient’s family with brochures about nursing home, Medicare facts, and room rates; Gathers nursing information from e-discharge system, or floor nurse at hospital.
• Maintains necessary knowledge of served market areas, patient origin, and major referral sources.
• Plans, coordinates and executes community referral source events.

Admissions Process Responsibilities

• Manages incoming inquiries, as needed, dependent on sales model
• Uses clinical inventory to evaluate patients for admission; when necessary, visits prospective patients in the hospital and makes assessment regarding his/her suitability for admission in the nursing center, when required;
• Contacts Social Services Department to verify eligibility; Contacts insurance companies to determine or verify coverage; Meets in center with families upon or before admission to sign paperwork, timely and accurately.
• Records information that identifies physician and patient, type of accommodation required, insurance coverage, and date of admission, inspects patient’s room prior to admission, active role in morning kick off meeting
• Arranges for room accommodation changes; Gives families a list of all department heads and a patient handbook, and interprets nursing home regulations to patient concerning visitors, visiting hours, and disposition of clothing and valuables.
• Maintains thorough knowledge of center’s products, services, capabilities, physician relations and payer sources

Customer Satisfaction Responsibilities

• May assist Administrator in contacting families after admission and discharge to personally determine satisfaction.
• Provides timely follow-up on family or guarantor complaints and problem solves with patients and/or staff.
• Inspects patient’s room prior to admission; Notifies particular wing to expect patient and arranges for escort to room.

Administrative Responsibilities

• Reports observations concerning structural, equipment and furniture defects and malfunctioning to appropriate personnel.
• At the direction of the Admission Director , may be asked to attend and participate in staff meetings, departmental head meetings, or other center meetings.
• Performs any miscellaneous work assignments as may be required.

Education & Experience

• College degree preferred.
• Sales experience, particularly in health care services
• Familiarity with long-term care and/or health care services useful.

Physical Demands & Working Conditions

• Work is primarily sedentary in nature, with exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Involves sitting most of the time, but may involve walking or standing for periods of time to give center tours, etc.
• Occasional Travel
• Primarily inside with well-lighted and well-ventilated areas.

Principal Contacts

Works closely with Admissions Director, Admissions Team, Administrator, Director of Nursing

Education
Centers with more than 120 Beds: Bachelors in Social Work or a Bachelor's in Human Services field, including but not limited to Sociology, Special Education, Rehabilitation Counseling and Psychology; Licensed where required by law.Centers with 120 Beds or less: High School Diploma required; Bachelors in Social Work or a Human Services field desirable; Licensed where required by law.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.